FAQ

Frequently asked questions

Which brokers can I connect today?+

MetaTrader 5, TradeLocker, and Tradovate have real, working connectors. Rithmic's full architecture is built with its transport layer pending Rithmic's own developer access. See the Brokers page for the full roadmap.

How does copy trading work?+

You designate one account as a master and one or more as followers. When the master opens, modifies, or closes a trade, the Copy Engine replicates it on every follower according to that relationship's own risk sizing and symbol filters.

Is my broker credential stored in plain text?+

No. Every stored credential is encrypted with AES-256-GCM before it reaches the database, and decrypted only in memory for the duration of a live connection.

Does the AI Platform use my real trading data?+

Yes — every AI feature is grounded in your actual trades, positions, and account state. Where we don't have a real data source (like live market volatility), the feature says so explicitly instead of fabricating a number.

Can I try it before paying?+

Starter and Professional both include a 14-day free trial. Enterprise is a custom contract — see the Enterprise page to talk to us.

What happens if I exceed my plan's limits?+

You'll see an upgrade prompt on the specific action that would exceed a limit (adding another broker connection, for example) — nothing is silently blocked or degraded.

Can I automate risk actions, like pausing copying after losses?+

Yes — the Automation Engine supports rule-based workflows (18 trigger types, 17 conditions, 14 actions) with a dry-run mode so you can see exactly what a workflow would do before it executes for real.

How do I cancel?+

Cancel any time from Billing → Subscription. You keep access through the end of your current billing period.